Privacy Policy

Last updated: October 13, 2025

Data Collection

We automatically collect:

Server status metrics (uptime, player counts, ping)
Aggregate performance data and anonymised telemetry
Anonymous usage statistics via server logs

For registered users, we also store:

Your Discord profile information
Your favourite server selections
Webhook configuration and delivery status
User preferences and settings

For Discord guild administrators who provision the ARK Status Bot, we additionally collect:

Guild ID, guild name, and the configured notification channel ID
Managed server definitions (server name, IP/port, status metadata)
Authorisation records (who invited the Bot, approval timestamps, capacity counters)
Operational telemetry such as rate-limit counters and delivery success/failure metadata

Data Retention

We retain data for the following periods:

Real-time status snapshots: 10 days
Historical analysis datasets: 10 days
Server and application logs (including bot telemetry): 30 days
User account data: Until account deletion or withdrawal of consent
Webhook delivery logs: 7 days
Guild configuration for the Bot: retained while the guild is authorised and removed within 24 hours after the Bot leaves or upon validated deletion request

Discord Integration

When you authorise our Discord integration, we collect:

Your Discord user ID
Username and discriminator
Avatar image (if available)
Email address (used only for system notifications)

For Bot operators we also retain guild configuration as described above. We do not persist message content beyond the Bot's own posts, and we only inspect channel metadata to confirm permissions.

We process this data to provide account functionality, managed guild provisioning, sticky status messages, and rate-limited notifications. Our use remains subject to the Discord Developer Terms of Service and the Discord Terms of Service.

Bot Security & Secrets

Bot tokens, API keys, and other credentials are stored outside of source control, encrypted at rest, and only decrypted in-memory when the service starts. Access to these secrets is restricted to least-privilege service accounts. Guild-level configuration is transmitted over TLS and stored in databases with role-based access controls.

Data Deletion & Access Requests

Guild owners can remove the Bot at any time via Discord. Once the Bot leaves, we automatically queue deletion of associated configuration. You may also request manual deletion or export of your data by emailing [email protected] or by using the contact form on arkstatus.com.

We will verify ownership before fulfilling a request and will confirm once deletion is complete. Diagnostic logs may persist for up to 30 days after removal to investigate rate-limit abuse or security incidents.

Cloudflare Services

We use Cloudflare for:

DDoS protection and security services
Content delivery network (CDN) services
Basic analytics for service optimisation

Cloudflare processes visitor IP addresses and basic request data. For more information, see Cloudflare's Privacy Policy.

Cookies

We use essential cookies for:

Session management
Security features
User preferences

Third-party services (such as Google AdSense) may also set cookies for advertising and analytics purposes.

Google AdSense

This website uses Google AdSense to display advertisements. Google AdSense uses cookies and web beacons to serve ads based on your prior visits to this website or other websites.

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to this site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings.

For more information about how Google uses data when you use our site, please visit How Google uses information from sites or apps that use our services.

Your Rights

Under UK and EU data protection law, you have rights including:

Right to access your personal data
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to processing

Contact Information

For any privacy-related queries or to exercise your rights, contact our Data Protection Officer:

Email: [email protected]
Address: Suite K, Priest House, 1624 High Street, Knowle, Solihull, West Midlands, United Kingdom, B93 0JU

Data Security

We protect your data through:

HTTPS encryption for all transmissions
Regular security audits
Access controls to sensitive data
Anonymisation of aggregated statistics

Supervisory Authority

You have the right to make a complaint to the Information Commissioner's Office (ICO): https://ico.org.uk