Privacy Policy

Last updated: March 15, 2025

Company Information

ARK Status Monitor is operated by Paulwise Ltd (Company No. 14159573) registered in England and Wales.

Registered Office: Suite K, Priest House, 1624 High Street, Knowle, Solihull, West Midlands, United Kingdom, B93 0JU

Data Collection

We automatically collect:

  • Server status metrics (uptime, player counts, ping)
  • Aggregate performance data
  • Anonymous usage statistics via server logs

For registered users, we also store:

  • Your Discord profile information
  • Your favourite server selections
  • Webhook configuration and delivery status
  • User preferences and settings

Data Retention

We retain data for the following periods:

  • Real-time status: 10 days
  • Historical analysis: 10 days
  • Server logs: 30 days
  • User account data: Until account deletion
  • Webhook delivery logs: 7 days

Discord Integration

When you authorise our Discord integration, we collect:

  • Your Discord user ID
  • Username and discriminator
  • Avatar image (if available)
  • Email address (used only for system notifications)

We process this data to provide account functionality, including favourite servers and webhook notifications.

Cloudflare Services

We use Cloudflare for:

  • DDoS protection and security services
  • Content delivery network (CDN) services
  • Basic analytics for service optimisation

Cloudflare processes visitor IP addresses and basic request data. For more information, see Cloudflare's Privacy Policy.

Cookies

We use essential cookies for:

  • Session management
  • Security features
  • User preferences

Your Rights

Under UK and EU data protection law, you have rights including:

  • Right to access your personal data
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

Contact Information

For any privacy-related queries or to exercise your rights, contact our Data Protection Officer:

  • Email: [email protected]
  • Address: Suite K, Priest House, 1624 High Street, Knowle, Solihull, West Midlands, United Kingdom, B93 0JU

Data Security

We protect your data through:

  • HTTPS encryption for all transmissions
  • Regular security audits
  • Access controls to sensitive data
  • Anonymisation of aggregated statistics

Supervisory Authority

You have the right to make a complaint to the Information Commissioner's Office (ICO): https://ico.org.uk